I have been having issues getting the slider to show ever since installing the Jupiter5 theme. I went to the extent of buying the slider license again. I deleted the original instance of the slider that came with Jupiter5. I then installed the new version that I purchased.
I get two errors from the system status page.
1. Says I still need to activate my copy of LayerSlider.
2. I don't have the PHP archive extension so I can import slider templates from the store.
1. What exactly is the problem with the activation ? Is there an error message ? Could you please explain in more details what issue are you experiencing with it ?
2. You will need to contact your hosting provider, they can install the missing PHP extensions to your server.
The first problem is I cannot activate the plugin. If you read my original comment, you will see what I have attempted to do to resolve this. Can you assist?
I understand that you cannot activate the plugin but I will need more information than this to be able to tell what's wrong.
Please elaborate what's preventing the activation exactly. Are you able to locate the activation section ? Is your purchase code not accepted ? Does it say it's invalid or maximum activations reached ? Or is there a different error message ?
I have been having issues getting the slider to show ever since installing the Jupiter5 theme. I went to the extent of buying the slider license again. I deleted the original instance of the slider that came with Jupiter5. I then installed the new version that I purchased.
I get two errors from the system status page.
1. Says I still need to activate my copy of LayerSlider.
2. I don't have the PHP archive extension so I can import slider templates from the store.
Hey MargieJohnson,
1. What exactly is the problem with the activation ? Is there an error message ? Could you please explain in more details what issue are you experiencing with it ?
2. You will need to contact your hosting provider, they can install the missing PHP extensions to your server.
The first problem is I cannot activate the plugin. If you read my original comment, you will see what I have attempted to do to resolve this. Can you assist?
I understand that you cannot activate the plugin but I will need more information than this to be able to tell what's wrong.
Please elaborate what's preventing the activation exactly. Are you able to locate the activation section ? Is your purchase code not accepted ? Does it say it's invalid or maximum activations reached ? Or is there a different error message ?