My layerslider was deactivated for some reason, so I just purchased another,
newer version. I deleted the old version on my wordpress site and then
uploaded and installed the new version successfully.
I then tried to activate the plugin, but, there is no Product Activation
area visible to enter the code. Instead that area shows "Product
Support" (with no place to enter the code.
Please help ASAP as my layersliders are no showing on my website.
That is really strange, there is no issue like this present in the latest release of our plugin (6.4.), so unfortunately it is likely a conflict problem on your installation. Most likely with your theme or one of its methods. Please try to temporary disable other plugins and switch to a default theme to see if that solves the issue. You could also check the LayerSlider System Status, located on the WP sidebar to see if there are any error messages.
However the slider not showing on your site is not related to the activation. There are jQuery errors (jQuery is not defined) on your site. This usually means that your jQuery is not loaded or not in the right way. LayerSlider needs it be loaded in the header to be able to display the slider properly. If you're not familiar with jQuery you can try to use the Put JS includes to body advanced setting to see if that helps. Please also check if you're using the Rocketscript feature of Cloudflare, as it messes up jQuery therefore our plugin.
My layerslider was deactivated for some reason, so I just purchased another, newer version. I deleted the old version on my wordpress site and then uploaded and installed the new version successfully.
I then tried to activate the plugin, but, there is no Product Activation area visible to enter the code. Instead that area shows "Product Support" (with no place to enter the code.
Please help ASAP as my layersliders are no showing on my website.
Hey ben_noyes,
That is really strange, there is no issue like this present in the latest release of our plugin (6.4.), so unfortunately it is likely a conflict problem on your installation. Most likely with your theme or one of its methods.
Please try to temporary disable other plugins and switch to a default theme to see if that solves the issue. You could also check the LayerSlider System Status, located on the WP sidebar to see if there are any error messages.
However the slider not showing on your site is not related to the activation.
There are jQuery errors (jQuery is not defined) on your site. This usually means that your jQuery is not loaded or not in the right way. LayerSlider needs it be loaded in the header to be able to display the slider properly.
If you're not familiar with jQuery you can try to use the Put JS includes to body advanced setting to see if that helps.
Please also check if you're using the Rocketscript feature of Cloudflare, as it messes up jQuery therefore our plugin.