Public Ticket #1170440
Unable to use some Templates- Error Message


  • AdamSiegel started the conversation

    I receive an error message when I attempt to save SOME layerslider templates. Some templates do work. The error message as shown is: "It seems there is a server issue that prevented LayerSlider from saving your work. Please check LayerSlider -> System Status for potential errors, try to temporarily disable themes/plugins to rule out incompatibility issues or contact your hosting provider to resolve server configuration problems. Your HTTP server thrown the following error: \n\n"

    I have contact Asmallorange (my hosting provider) and they did change some of my security settings, yet the problem continues. They said they can not do anything else and that the problem is on your end. I have attempted to get a refund, but I was rejected by your company

    This error message does not show up on the following templates; "Police Lights"

    The error message does show up on: "Creative Agency" "Client Testimonials" "Landing Screen 2"

    Please help as it feels as though

  • [deleted] replied

    Hey AdamSiegel,

    Judging from the error message this is a typical web server issue, I'm not sure why would your hosting provider tell otherwise. As this is a server related problem we cannot fix it from our end unfortunately. You will need to contact your hosting provider with this and show them the error message, they should know what's wrong exactly and make the necessary changes. 

    Potential problems could be the limitation of open connections or limitation of the total outgoing traffic bandwidth. It's also recommended to check on the .htaccess files to see if there are any custom changes that could cause this.