Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1170347
Unable to install updates
Closed

Comments

  • mikephd80 started the conversation
    May 14, 2017 at 3:20pm

    I purchased the Avada theme which came with LayerSlider.  I followed the directions online for activating LayerSlider, however, I only have a purchase code for my theme which will not activate LayerSlider.  I do not have an activation theme for LayerSlider.  Is it possible to get updates from LayerSlider, given that I acquired it through a theme? 

    Thanks,

    Brooke

  • [deleted] replied
    May 15, 2017 at 7:28am

    Dear mikephd80,

    If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates will be provided by the theme author in this case.

    Alternatively, you can purchase a license from us, so we can provide our support services for you, along with our auto-update solution, beta and early access releases and exclusive offers for our direct buyers as well.