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  Public Ticket #1168206
Your purchase code appears to be invalid
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  • Mika started the conversation

    I am using the code supplied in the License certificate, and I have this error message : " Your purchase code appears to be invalid. Please take special care to enter it correctly without accidentally including spaces or other additional characters. Please note, you can't activate LayerSlider with your theme's purchase code (...) "

    I tried a few times, manualy and copy-paste, I i've followed this instructions : https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#activation-purchase-code

    But the licence code in your "licence.txt" doesn't work.

    I've bought the plugin via envato market.

    Thank you for your help.


  • [deleted] replied

    Hey Mika,

    I have checked and tested your purchase code and it was working for me on our demo site so the license is valid and functioning.

    There might have been a temporary issue with the servers, could you please try to activate it again ?

    If it still doesn't work please check the LayerSlider System Status to see if there are any related error messages.

  • Mika replied

    Hi, thank your for checking.

    But It still doesn't work...


  •   Mika replied privately