I purchased the pro version last night and it was working fine and i created a bunch of slides. This morning it said I needed to upgrade to the latest version so I did via the plugin app and now the backend isn't working and the slides are gone. I tried reinstalling the package I downloaded but says error files already exists. This is the error I'm getting:
Uncaught ReferenceError: kmUI is not defined at HTMLDocument.<anonymous> (ls-admin-global.js:546) at i (load-scripts.php:2) at Object.fireWith [as resolveWith] (load-scripts.php:2) at Function.ready (load-scripts.php:2) at HTMLDocument.K (load-scripts.php:2)
ls-admin-global.js?ver=6.5.5:563Uncaught ReferenceError: kmUI is not defined at HTMLDocument.<anonymous> (ls-admin-global.js?ver=6.5.5:563) at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:2) at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:2) at Function.ready (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:2) at HTMLDocument.K (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:2)
This error shouldn't occur under normal circumstances. I believe the plugin became corrupted somehow on your installation, resulting in this issue.
Please completely remove, and then reinstall the plugin with the package that you can download from CodeCanyon. Your sliders and settings are stored in the database so they will not be deleted in the process.
If you still experience this problem after the reinstall, please open a new ticket and set up a temporary WP login for us so we can check on it.
I purchased the pro version last night and it was working fine and i created a bunch of slides. This morning it said I needed to upgrade to the latest version so I did via the plugin app and now the backend isn't working and the slides are gone. I tried reinstalling the package I downloaded but says error files already exists. This is the error I'm getting:
Uncaught ReferenceError: kmUI is not defined
at HTMLDocument.<anonymous> (ls-admin-global.js:546)
at i (load-scripts.php:2)
at Object.fireWith [as resolveWith] (load-scripts.php:2)
at Function.ready (load-scripts.php:2)
at HTMLDocument.K (load-scripts.php:2)
well... I guess it fixed itself... it's working now. Sorry...
Hey camainville,
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.
Hello,
same issue kmUI is not defined :
// Popovers
if(typeof lsScreenOptions != 'undefined' && lsScreenOptions['showTooltips'] == 'true') {
kmUI.popover.init();
}
is there any jquery conflict too ? :
Hey ldi333,
This error shouldn't occur under normal circumstances. I believe the plugin became corrupted somehow on your installation, resulting in this issue.
Please completely remove, and then reinstall the plugin with the package that you can download from CodeCanyon. Your sliders and settings are stored in the database so they will not be deleted in the process.
If you still experience this problem after the reinstall, please open a new ticket and set up a temporary WP login for us so we can check on it.