Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1167923
Admin Issue
Closed

Comments

  • camainville started the conversation
    May 11, 2017 at 7:13pm

    I purchased the pro version last night and it was working fine and i created a bunch of slides. This morning it said I needed to upgrade to the latest version so I did via the plugin app and now the backend isn't working and the slides are gone. I tried reinstalling the package I downloaded but says error files already exists. This is the error I'm getting:

    Uncaught ReferenceError: kmUI is not defined
        at HTMLDocument.<anonymous> (ls-admin-global.js:546)
        at i (load-scripts.php:2)
        at Object.fireWith [as resolveWith] (load-scripts.php:2)
        at Function.ready (load-scripts.php:2)
        at HTMLDocument.K (load-scripts.php:2)


  • camainville replied
    May 11, 2017 at 10:25pm

    well... I guess it fixed itself... it's working now. Sorry... 

  • [deleted] replied
    May 12, 2017 at 10:24am

    Hey camainville,

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.

  • ldi333 replied
    July 23, 2017 at 9:39am

    Hello,

    same issue  kmUI is not defined :

    // Popovers
    if(typeof lsScreenOptions != 'undefined' && lsScreenOptions['showTooltips'] == 'true') {
    kmUI.popover.init();
    }

    is there any jquery conflict too ? :


    ls-admin-global.js?ver=6.5.5:563         Uncaught ReferenceError: kmUI is not defined at HTMLDocument.<anonymous> (ls-admin-global.js?ver=6.5.5:563) at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:2) at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:2) at Function.ready (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:2) at HTMLDocument.K (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:2)

  • [deleted] replied
    July 25, 2017 at 9:04pm

    Hey ldi333,

    This error shouldn't occur under normal circumstances. I believe the plugin became corrupted somehow on your installation, resulting in this issue. 

    Please completely remove, and then reinstall the plugin with the package that you can download from CodeCanyon. Your sliders and settings are stored in the database so they will not be deleted in the process.

    If you still experience this problem after the reinstall, please open a new ticket and set up a temporary WP login for us so we can check on it.