Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1160985
Can not create a single slider with new update
Closed

Comments

  • vneuve started the conversation
    May 5, 2017 at 11:03pm

    Hi,

    I downloaded the new version and I have lost all my sliders. I click on the either template store button or import template button (to import the previously exported zip sliders). None of those buttons are working anymore. Yes my LayerSlider is active and only used on one website.

    None of the buttons are working (used to work previous versions).

    Please give me suggestions what to do next here.

    Thanks and Best Regards

  • [deleted] replied
    May 6, 2017 at 2:06pm

    Hey vneuve,

    There is no issue like this present in the latest release of the plugin (6.4), so unfortunately it is most likely a conflict problem on your installation.

    To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue.

    You could also check the LayerSlider System Status, located on the WP sidebar for any related error message.