Public Ticket #1140738
Product Activation Canceled


  • ruben_2012 started the conversation


    All days, LayerSlider WP put "product  not actived".

    I put all days the code, because it put in website, window blue with not actived.

    Which is the problem?

    I buyed one license.


  • [deleted] replied

    Hey ruben,

    Are you not able to activate the plugin with your license code or does it deactivate itself with the 'Activation Cancel' error message ?

  • ruben_2012 replied

    It has conflict with plugin:


    When i put "All languages", the code cancel.

    I am going to write the Wordpress language for language and i am NOT going to use "All Languages".


  • [deleted] replied

    Thank you for the feedback. We did not experience problems with WPML so far on our end but we will look into this as well.

  • ruben_2012 replied


    Too, it is the same.

    If you access to my website, it is affiche blue.

    You can to see it in:


    I have some languages with WPML.


  • [deleted] replied

    If you mean that the slider is not there on your site once you change languages, that is the default behavior in cases like this with translator plugins. 

    WPML creates subpages for the different languages. To solve the problem you will need to add the slider to each localized subpage with shortcode or the method you have used to insert it.

  • ruben_2012 replied

    All days puts:

    "Product Activation Canceled"

    We have buyed one License.

    We have the slider with "Fusion Builder".

    Why do the error give all days?


  • [deleted] replied

    Your activation was most likely deactivated remotely some time ago and the plugin detected this, therefore the error. Please read the following part of the documentation for possible reasons for the deactivation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#canceled-activation

    In any case, your purchase code is still valid and working so you can activate the plugin with it.
    We have recently launched a new site that you can use to check and reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activations/
    If you reset your purchase code in this site and re-activate the plugin on the admin area as well, there should be no error anymore.

  • ruben_2012 replied


    I have reset the purchase code in:


    But my site have the plugin WPML and it give 5 domains:






    Does LayerSlider WP is for 2 sites? or it function in my site, because i have the translate of 1 domain.


  • [deleted] replied

    This issue is happening because the plugin was activated on a different domain than what you're currently using your site on.

    We are aware of rare cases where this could happen and working on a solution that will eliminate this. Unfortunately I cannot provide you with a release date yet but we are already working on it. Thank you for your undertanding and sorry for any inconvenience.