Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1140693
It does Not Work
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Comments

  • Donghieu131 started the conversation
    April 19, 2017 at 5:26pm

    It does Not Work

    I deleted the old theme I was doing and installed a new theme, then can not be active.

  • [deleted] replied
    April 20, 2017 at 8:55am

    Dear Donghieu131,

    If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates will be provided by the theme author in this case.

    Alternatively, you can purchase a license from us, so we can provide our support services for you, along with our auto-update solution, beta and early access releases and exclusive offers for our direct buyers as well.