Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I am working on a staging site. Your slider came with my theme, TheGem. I also purchased my own version of your slider to get the premium sliders. Now the slider does not want to work with my homepage. When the slider is activated, the rest of my page will not load properly. When I deactivate it, the page works fine. I just want it to work on the page that I created! Please assist. * Please also note that everything works fine on a mobile phone... the issue only appears to be on the desktop.
Hey Jill,
I have checked the URL you provided but as I can see the site is being displayed correctly at the moment. Both the slider and the rest of the page's content seem to be fine and properly positioned.
Have you managed to fix the problem in the meantime ? In case not, could you please specify what issues are you experiencing and what should we look for exactly ?
I have attached the screenshot we've mentioned in the CodeCanyon comment earlier.
Hi,
Thank you - TheGem theme support was able to fix the issue for me. Elements on the page were not loading, and it was fixed by replacing the lazyloading.js file.
I have given you a 5-star review. Thank you for your assistance with checking.
Sincerely,
Jill
Thank you for the feedback, glad you could solve the problem.
If you need further assistance please let us know.