Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi Enfold team,
Recently, I purchased a Enfold wordpress theme. I tried to have a test on my demo site at demo.goldglobe.net. At first, I didn't know this template needed to be activate. I downloaded the demo site of classic theme. I got the demo files but it was not the same with your site demo at http://www.kriesi.at/themes/enfold/ .. So I reset it with Wordpress tool again and again. When I found the activate icon of this product, I tried to enter my purchase code. Unluckily, i was failed to activate. The popup notice showed "this was invalid code. Would you please help me to check why? Thank you a lot in advance.
BesT Regards,
Nicole
Hey Nicole,
If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates will be provided by the theme author in this case.
Alternatively, you can purchase a license from us, so we can provide our support services for you, along with our auto-update solution, beta and early access releases and exclusive offers for our direct buyers as well.