Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1136119
I can't upload new version
Closed

Comments

  • Frapel started the conversation
    April 15, 2017 at 10:19am

    Message that shows when I try to update LayerSlideWP from 6.1.6 v to 6.3.0 v : "PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature"

  • [deleted] replied
    April 19, 2017 at 3:04pm

    Hey Frapel,

    This error message suggests that the zip file you are trying to use became corrupted or broken somehow, most likely through the downloading process. Please try to download it again and use that package for the install/update.

  • Frapel replied
    April 21, 2017 at 12:04pm

    Thanks !!! It worked !!!

    Regards,

  • Frapel replied
    May 3, 2017 at 2:58pm

    Hello again Attila, it seems I can't update LayerSlideWP to its 6.4.0. version. This is the message: " PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature". It happened again... could you help me? Thanks in advance.

  • [deleted] replied
    May 3, 2017 at 8:21pm

    I belive the problem could be related to a server configuration issue. Please check the LayerSlider System Status. Is there any error message ? Do you have the PHP ZipArchive Extension installed ?

  • Frapel replied
    May 3, 2017 at 8:59pm

    PHP ZipArchive Extension is enabled. Error Message: PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure. The same thing that happened last time. Shall I do the same? I mean download it again and use the package for the update?

  • [deleted] replied
    May 5, 2017 at 9:37pm

    We have looked into this but couldn't locate any issue in the auto-update system. We still believe that it's going to be a server related problem unfortunately. In any case, we are going to investigate it further to see if we can find anything.

    In the meantime you can apply the same method you have used before, downloading the new version from CodeCanyon and manually update. The Envato admins have just accepted the update so you can access it there as well now.