Okay
  Public Ticket #1128153
activation cancellation
Closed

Comments

  • ibjessa started the conversation

    I received layerslider as part of my theme Avada.
    I liked it and purchased the activation for Layerslider.

    This is my purchase code: 498a1ac0-a993-4850-9495-3272dd2429f6

    I can activate LayerSlider on my side and download premium content.  Then it deactivates itself.  Rinse and Repeat.

    What is going on?

  • ibjessa replied

    website is: ipad-rehab.com

  • [deleted] replied

    Hey ibjessa,

    Please read the following part of the documentation for possible reasons for the deactivation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#canceled-activation

    In any case, your purchase code is still valid and working so you can activate the plugin with it.
    We have recently launched a new site that you can use to check and reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activations/
    If you reset your purchase code in this site, close the deactivation error and re-activate the plugin on the admin area as well, there should be no error anymore.