Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi,
It's very uncomfortable to update plugin on my site using WP plugin repository. Every time I receiving message : An error occurred while updating LayerSlider WP: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure.
As far as I know, it happening because you providing non statnard archive structure. Please, fix it.
Regards.
Hey Sergey,
We are not using non-standard archive structures. Judging from the error message, there is most likely a server related issue preventing the update from working properly. Please check the LayerSlider System Status for any related error messages.
I've checked server configuration. Any other plugin updating without errors.
Have you checked the LayerSlider System Status that I've suggested ? Are there any errors or notifications displayed that could be related ?
It's also possible that there was an error during the update and the plugin files became corrupted somehow. Please try to update again, we did not receive other reports of problems with the new update.
If it's still not working on your end, I'd recommend to download the latest version from CodeCanyon and manually reinstall it. Your sliders and settings are stored in the database so they won't be deleted in this process.