Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1126201
layerslider not showing on smart phones or portrait ipads
Closed

Comments

  • barbee0264 started the conversation

    how do i get my slide to show on smarts phones and portriat ipads, I am using the Divi theme. thanks 

  • [deleted] replied

    Hey barbee0264,

    You are using the Hide Under option and set 950 for it. This will hide the slider on any screen that is smaller than this value. You will need to remove this to solve the problem.

  • barbee0264 replied

    the hide on Mobil is off and hide under is set to 950 so not sure what the problem is

  • [deleted] replied

    As I've mentioned the problem is the Hide Under option. You have entered 950 for this setting. This means that the slider will be hidden on any screen size that is smaller than this value (950). Most mobiles/tablets are smaller, that is why the slider is not visible on them.

  • barbee0264 replied

    ok I guess I am a little confused if button for this (meaning mobile) is not green green  then it should not be on hide under 950 right. 

  • [deleted] replied

    These two settings are independent from each other. The Hide Under option can be active without the Hide On Mobile and vice-versa.

  • barbee0264 replied

    ok I understand now. I can get them to show up on both the portrait and the phone but the words are not in the right place and the Slide on the phone are really huge. Is there a way the for them to size down on the phone? Thanks

  • [deleted] replied

    Since version 6 you have the option to display layers only on certain devices (desktop, mobile, tablet).

    This new feature gives you the option to create separate layers for mobile and desktop view in the same slide and only show them on the required device. 

    You can also find an example of this feature in the Template Store. It is the Interactive demo slider, you can import it, check how we set it up and what settings we used.

    Furthermore, you also have the option to set a minimum font size for texts on mobiles to prevent them going to small.

    Also, as I can see you have disabled the Optimization for mobiles option in the Slider Settings. Since you're focusing on mobile displays it's recommended to turn it back.

  • barbee0264 replied

    ok for a minute I got the slides to show up but they have disappeared on the phone they still show on the iPads. The odd thing was right before they disappeared the text changed colors. It's like they revert back to an earlier version by themselves. 

  • barbee0264 replied

    so i recreated them but still can't get them to show on the phone they are fine on the iPad. 

  • barbee0264 replied

    stupid me I found the problem, thanks for all your help

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.