Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1118111
Wrong domain bundle with licsence
Closed

Comments

  • yubin started the conversation
    March 30, 2017 at 6:32am

    Hello There 

    i have purchased the theme guru from envato 

    However when i purchased the theme , i entered the wrong number  , can i just change the domain in the licsence ?

    my purchase code is 5c7099da-d411-4619-aac0-53a25c223aa1

    My license was bundle with the toogr8.com

    However i need it bundle with domain http://www.medicalbiologycamp.com/

    Can i get it available as soon as possible ?

  • [deleted] replied
    March 30, 2017 at 12:10pm

    Hey yubin,

    I believe you have contacted the wrong author. We are the creator of the LayerSlider plugin and have no relation to your theme, therefore we cannot help in this case I'm afraid.

    Please contact the author of your theme with this case.

  • yubin replied
    March 30, 2017 at 9:40pm

    Hey there 

    I know i purchase the theme

    but the theme has the layerslider plugin 

    which need me enter the purchase code 

    can i update my license domain to http://www.medicalbiologycamp.com/   ?

  • [deleted] replied
    March 30, 2017 at 10:49pm

    If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates will be provided by the theme author in this case.

    Alternatively, you can purchase a license from us, so we can provide our support services for you, along with our auto-update solution, beta and early access releases and exclusive offers for our direct buyers as well.