Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1110585
I cant update plugin
Closed

Comments

  •  2
    Olga started the conversation
    March 23, 2017 at 10:09pm

    Hello. WordPress Admin shows that update is available but I can't do it because plugin is disappeared from plugin tab and update tab. I found it inside Enfold theme files and I don't understand how it moved there.

    Please explain me why it happened and how to fix it because I am afraid all entries in data base now is referring to to files located inside Enfold folder.

    I attached three screenshots for clarifications.

    Thank you

    Olga

  • [deleted] replied
    March 24, 2017 at 1:34pm

    Hey Olga,

    As I can see your theme loads a bundled version of LayerSlider and it is not installed separately. I'd recommend to disable and then remove the current version of the plugin and manually install the new release from us that you can download from CodeCanyon. Your sliders and settings are stored in the database so they won't be deleted in the process. 

    You can also find installation instructions in our documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup