Okay
  Public Ticket #1110585
I cant update plugin
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  •  2
    Olga started the conversation

    Hello. WordPress Admin shows that update is available but I can't do it because plugin is disappeared from plugin tab and update tab. I found it inside Enfold theme files and I don't understand how it moved there.

    Please explain me why it happened and how to fix it because I am afraid all entries in data base now is referring to to files located inside Enfold folder.

    I attached three screenshots for clarifications.

    Thank you

    Olga

  • [deleted] replied

    Hey Olga,

    As I can see your theme loads a bundled version of LayerSlider and it is not installed separately. I'd recommend to disable and then remove the current version of the plugin and manually install the new release from us that you can download from CodeCanyon. Your sliders and settings are stored in the database so they won't be deleted in the process. 

    You can also find installation instructions in our documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup