Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1104877
​I am unable to import the templates
Closed

Comments

  •  2
    dolly started the conversation
    March 20, 2017 at 2:15am

    I am unable to import the templates... This is the error


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    >td >PHP DOMDocument Extension:

  • [deleted] replied
    March 21, 2017 at 1:05pm

    Hey dolly,

    It seems like the problem is going to be related to the PHP Post Max Size and PHP Max Upload Size settings. Your current limitations on these server settings could prevent importing sliders from the Template Store. Please contact your hosting provider and request a raise on these limits so the importing method will not be cancelled or prevented.

    • Available Updates
    Auto-Updates:Activated
    LayerSlider version:6.1.6
    WordPress version:4.7.3
    Site Setup & Plugin Settings
    WP Debug Mode:DisabledIf you experience any issue, we recommend enabling the WP Debug mode while debugging. Click here to learn more
    Uploads directory:OK
    Cache pluginsNot found
    jQuery Google CDN:Disabled
    Server Settings
    PHP Version:5.4.45
    PHP Time Limit:No limit
    PHP Memory Limit:256M
    PHP Post Max Size:10MImporting larger sliders could be problematic in some cases.
    PHP Max Upload Size:64M
    Suhosin:Not found
    PHP ZipArchive Extension:Disabled