Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1096927
Cancelation of Product?
Closed

Comments

  •  2
    maggie started the conversation
    March 14, 2017 at 6:57pm

    The plugin was purchased and installed and activated.  It is showing that it is activated but also
    "LayerSlider product activation was canceled on this site

    You've previously activated your copy of LayerSlider on this site to receive plugin updates, use exclusive features and access to premium templates in the Template Store. However, your activation was canceled and you can no longer enjoy these benefits"

    Would you please let me know what exactly this means!  I haven't even published my site yet!

    Thanks!
    Maggie

  • [deleted] replied
    March 14, 2017 at 7:46pm

    Hey maggie,

    Your activation was most likely deactivated remotely some time ago and the plugin detected this, therefore the error. Please read the following part of the documentation for possible reasons for the deactivation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#canceled-activation

    In any case, your purchase code is still valid and working so you can activate the plugin with it.
    We have recently launched a new site that you can use to check and reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activations/
    If you reset your purchase code in this site and re-activate the plugin on the admin area as well, there should be no error anymore.

  •  2
    maggie replied
    March 14, 2017 at 7:56pm

    I purchased it on 02 March 2017, 12 days ago. 

    The plugin shows as being activated however the note on the top indcates that it is cancelled.  Each time I try to re-activate it, it goes back to being cancelled!


    None of the reasons in the reasons in the "Why was my activation canceled?" apply to me.

    I will go and reset the purchase code and see if that works.

    Thanks!