Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1095310
update files
Closed

Comments

  •  2
    Tom Norman started the conversation
    March 13, 2017 at 5:40pm

    getting an error trying to update. 

    "The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure"

    WP 4.7.3 - multisite.

    Thanks!

  • [deleted] replied
    March 14, 2017 at 9:35pm

    Hey Tom Norman,

    Judging from the error message, there is most likely a server related issue preventing the auto-update feature from working properly. Please check the LayerSlider System Status for any related error messages.