Public Ticket #1087809
Why can't I import demo?


  •  2
    Allen started the conversation

    Hello, I have three questions:

    1. I tried to import the demo which is called "sky experience".

    But, after I clicked import button it got stuck.

    It shows that it is importing demo.

    Even I have waited over 3 hours already, nothing happened and nothing imported.

    How can I resolve this issue? BTW, I have checked the system status, it's suitable for my hosting.

    2. Do you have any download link that can give us to download demos that let us upload demos for importing manually?

    3. I found your slider of official site is fantastic, can I get this demo?

    url: https://layerslider.kreaturamedia.com/

  • [deleted] replied

    Hey Allen,

    There is likely a server limitation preventing the import method from finishing. Are there any error messages in the LayerSlider System Status located on the WP sidebar ?

    The demo sliders are only available in the Template Store at the moment.

    Currently the homepage slider is not public so it's not available at the template store for import, but we are going to include it in the next update. In the meantime you can use the following demo slider which utilizes the same effects and features: https://layerslider.kreaturamedia.com/sliders/autumn-experiment/

  •   Allen replied privately
  • [deleted] replied

    As I can see from the screenshot, Suhosin is active on your server. Unfortunately it invalidates the whole System Status section as it could generate fals values. 

    Please enable the WP debug mode and set up a temporary WP login for us so we can check on it further. Please also contact your hosting provider to see if they are encountering any PHP errors.

    Furthermore, we have just added the homepage slider to the Template Store, so it is available for import now.