Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1072083
Purchased through theme, no item purchase code can't authorize
Closed

Comments

  •  2
    Nora started the conversation
    February 22, 2017 at 8:57pm

    We purchased Bridge theme for Wordpress as a bundle, but during installation layer slider can't be authorized with the code I had received from an account manager through email. It was downloaded by the account manager who then sent me the files which were opened on a different computer first, maybe this has something to do with it? I'm not even sure I received the right code so I checked the document files in the zip file but no purchase item code appears anywhere. It's left blank. Help?

  • [deleted] replied
    February 23, 2017 at 2:39am

    Hey Nora,

    In case you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates will be provided by the theme author. 

    Alternatively, you can purchase a license from us, so we can provide our support services for you, along with our auto-update solution, beta and early access releases and exclusive offers for our direct buyers as well.