Okay
  Public Ticket #1070607
Thumbnail Navigation
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Comments

  •  2
    to40 started the conversation

    Hi, I have a problem with the thumbnail navigation, i whant to do a simple slide navigation with the name of the product in top, the automatic slide its ok, but when i click in the thumbnails the text Overlaps, what i need it´s simple, i whant a simple click that changes the image and the text.

    Can you help me please? Im very hurry.

    Best Regards,

  • [deleted] replied

    Hey to40,

    You have entered an invalid value for the Ending Transition (Start when) option and this is causing the problem. If you set this option back to the default value (Slide change start), the issue should be solved.

  •   to40 replied privately
  •   to40 replied privately
  • [deleted] replied

    I have tried to access your site but I'm getting an error: 

    Error establishing a database connection

    Please let us know when the site is back up again so we can check on your settings.

  •   to40 replied privately
  •   to40 replied privately
  • [deleted] replied

    Hey to40,

    I was able to login now. I'll look into the problem and will get back to your shortly.

  •   to40 replied privately
  • [deleted] replied

    Sorry for the delayed response. We have managed to locate the problem. Your theme is pulling a TweenMax.js file that is more than 4 years old. And because it is so outdated, it generates js errors and interferes with our plugin as well.

    As the issue is not generated on our part, we cannot fix it from our end unfortunately. Please contact your theme author with this case. They should be able to provide you with more information and hopefully an easy way to fix this.