Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I purchased product key. Every time I try to activate, I get the following message "invalid dataset received." See screenshot: https://www.screencast.com/t/eAhDVedADaQX
That was a fairly complex activation process and now to have errors on top of that is crazy.
Please advise
Hey Tommy Triplett,
There is no issue like this present in the latest release of our plugin (6.1.6.), so unfortunately it is most likely a conflict problem or server issue on your installation.
To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue.
You could also check the System Status, located on the WP sidebar for any related error message.
Furthermore, if you have the WP debug mode enabled please also try to deactivate it for the testing.