Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1068446
'NGAVY'(main letters in yellow) not showing off in mobile(smart phone)
Closed

Comments

  •  2
    Seong Jin started the conversation

    I solved many problems but left only one. 

    'NGAVY'(main letters in yellow) not showing off in smart phone(android)

    I checked up Desktop pc(apple and windows) but when I tried in android smart phone. 

    not appeared.  

    please let me know what I should do. 

    Thanks.

  • [deleted] replied

    Hey Seong Jin,

    I have checked your site with an android device and the NGAVY text was appearing for me. 

    Have you fixed this problem in the meantime ? In case not, please specify the device/OS/browser you are using.

  •  2
    Seong Jin replied

    I use chrome and other browsers with samsung galaxy s6 (android). not only my phone but also other many my friends phones. Please check it out with other many mobile devices. thanks.

  • [deleted] replied

    I have tested it on two different android devices with the default and Chrome browsers, and for me the GNAVY text is appearing properly in every case, see screenshots.

    Please specify what device, OS (exact version number) and browser (exact version number) are you and your friends using exactly.

  •  2
    Seong Jin replied

    Let me specify my device.

    samsung S6 edge, Android 6.0.1, Chrome 55.0.2883.91

    not only chrome but also other browsers such as kakaotalk, naver, and so on. 


    Please let me know what I should do more. 


    Thanks. 

  • [deleted] replied

    Thank you for the feedback. We were able to reproduce the problem. The issue seems to be affecting only a few Android devices. The text layer is disappearing because of the special effect applied on it. 

    If you navigate to the Styles tab of Layers section and remove the "mix-blend-mode: luminosity;" part from the Custom CSS area, it should solve the problem.

  •  2
    Seong Jin replied

    It works. thanks! 

    out of my curiosity, I wonder if there are any differences using  the "mix-blend-mode: luminosity;".

    In case, I should give up any function on that slide. 

    thanks again!

  • [deleted] replied

    It was an experimental feature which was mistakenly left in the template. It does not serve any purpose in that slider so there should be no difference.