Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1065763
LayerSlider product activation was canceled on this site
Closed

Comments

  •  2
    Debbie Silverman started the conversation
    February 17, 2017 at 11:49am

    Why was activation cancelled and why have I been inconvenienced after paying for the plugin? Please reactivate it now.

  • [deleted] replied
    February 17, 2017 at 3:17pm

    Hey Debbie Silverman,

    I have checked and your purchase code does not seem to be valid, it is not listed in our or Envato's database.

    Please read the following section of the documentation for possible reasons for the deactivation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#canceled-activation

  •   Debbie Silverman replied privately
  • [deleted] replied
    February 21, 2017 at 11:11pm

    Well, the purchase code you have provided (d1d8xxxx-xxxx-xxxx-xxxx-xxxxx33dfe91) is not valid . You might have copied a different item's code or mistyped it accidentally.

    In any case, we did not cancel your activation, this is an automated message that serves as a notification, telling you that the plugin found an error on your installation. This likely happened because your activation was removed remotely some time ago. 

    With the newly implemented features the plugin now detects these false activations and notifies the user. Your purchase code should be still valid and working so you can activate the plugin freely on your current site and enjoy the premium features as well.

    Also, we have recently launched a new site that you can use to check and reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activations/
    If you reset your purchase code in this site and re-activate the plugin on the admin area as well, there should be no error anymore.