Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hey RadiusTheme,
Yes, this is going to be a server related problem. The issue is most likely caused by the phpQuery library. LayerSlider needs PHP 5.3 or newer and the Multibyte String Extension (mbregex aswell which is a part of it) to be installed on the server. The hosting provider can assist your customer with this and help installing or updating them if needed.