Why did I have to register for another account for this product and why is the update package unavailable?
Issues like this must be resolved in a timely manner and support tickets updated accordingly.
Some of our users are experiencing issues with the auto-update feature at the moment. We are still investigating the exact source of the problem.
In the meantime you can download the plugin's package from CodeCanyon to manually update it.
You can find installation and updating insctruction in our documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#installation
Best Regards,Attila | Kreatura Support Team