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  Public Ticket #1049648
HTTPS (secure) site issues
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Comments

  •  2
    rc-redford started the conversation

    Dear Support-Team,

    my site (driven by WordPress with Avato Theme, containing a Layser Slider) still reports insecure content under https.

    Searching in the source code of the page and using the Firefox Web-Console subsequently, I came to this conclusion:
    the Layer Slider on the homepage loads a background image using http (instead of https).

    If you repeat the Web-Console analysis: I created the loaded image "Logo-Web.jpg" especially to use it in the Slider(s), therefore I'm sure, that the image is loaded only for the Layer slider.

    My question: what do I have to do, in order to force loading the background image using https?

    Regards
    Robert

  •  490
    Attila replied

    Hey Robert,

    It seems you are right, there is a rare error in the plugin that might generate this problem in some cases. We are going to investigate it further and include a fix to an upcoming release.

    In the meantime, if your site is configured properly (URLs in the WP Dashboard -> Settings -> General section, possible HTTPS plugins) and you insert the image again on the admin it should be saved with the correct URL.
    Please note that it's important to use HTTPS on the admin as well.

    Best Regards,
    Attila | Kreatura Support Team

  •  2
    rc-redford replied

    Hey Support Team,

    thanks for the reply and "Workaround information". 

    In fact, I configured both URLs to use https. But the image in question was uploaded and "build into the Layer Slider" befor switsching to https. I ordered the certificate just recently. 

    I will reload the image and set the new image as background of the slider before I test the full https compatibility. If successful I will leave you a comment here (in the other case as well ;-) )

    Best Regards
    Robert

  •  2
    rc-redford replied

    Hey Support Team,

    your workaround works perfectly, thanks. My problem is solved, since the rare bg does no longer disturb the https delivery of my pages!

    Thanks and best regards
    Robert

  •  490
    Attila replied

    Thank you for your feedback, glad you could solve the problem.

    Best Regards,
    Attila | Kreatura Support Team