Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1049185
Can't access the template store
Closed

Comments

  •  2
    iliasaghrim started the conversation

    Hi guys,

    its the first time i have a problem with this plugin. Its activated but I can't update it or access the template store. 

  •  73
    John replied

    Hi there,

    Based on the error message, you either have a duplicate version installed of LayerSlider or the plugin folder has a malformed name. This is more likely to happen when you're using a version installed by your theme. I would suggest removing and re-installing the plugin, that would fix any issue. Your sliders and settings are safely stored in the database, you don't have to worry about losing them by re-installing LayerSlider.

    Best Regards,
    John | Kreatura Dev Team