Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1048592
Getting latest updates with Avada
Closed

Comments

  •  2
    TropicalFool started the conversation
    February 4, 2017 at 4:00am

    I really would like to get the latest updates to LayerSlider… I got it through Avada, but then also purchased a separate license for exactly this reason… but I still get the auto-updates unavailable (or for that matter, any updates at all). Perfectly reasonable for the bundled version, but this there a way I can activate my separate license?

    Many thanks!

  • [deleted] replied
    February 4, 2017 at 4:54pm

    Hey TropicalFool,

    I believe that Avada might have disabled the option for activating LayerSlider and the auto-update feature as well in their bundled version so you cannot access them.

    Unfortunately you will need to reinstall the plugin to solve this. You need to remove the bundled current version and install the new one from us. You can download the installation package from CodeCanyon. 

    Your sliders are stored in the database so they won't be deleted in the process.
    You can also find installation instructions in the documentation on the following url: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#installation