Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I am trying to download the Colorful Autumn template and it just keeps spinning.... any tips are appreciated. I did purchase your slider just today. I use it with X Theme.
Thank you!
Jeff
Spinning as in never completing the download.
Hey Jeff Kaiser,
Please check the System Status located on the WP sidebar for error messages. There is likely a server limitation that is preventing the import from finishing.
Indeed! It was the PEAR Archive_zip missing.
I installed it and got this message from GoDaddy, that I needed to add the "following code to your script"
ini_set("include_path", '/blah/blah/php:' . ini_get("include_path") );
(The "blah" is my actual location)
I tried adding it to my wp-config and my php.ini and neither fixed the problem. GoDaddy techs were not helpful.
Can you tell me where it should go? I paid for this plugin, and really want it to work. Are there any other ways to upload templates?
Best,
jeff
Neither the PEAR Archive_zip, nor the GoDaddy code is needed for the importing method to work.
In case the PHP ZipArchive notification is appearing in the System Status, then you will need this: http://php.net/manual/en/class.ziparchive.php , which is not identical to the above mentioned things.
The templates can also be imported in the traditional way. We can send you a couple of templates here in the meantime while the server problem is resolved.
Thank you, Attila.
It was much easier than GoDaddy tech support knew, I found a friend...
For those googling this:
Under your GoDaddy Hosting, go to, "Software" and click "Select PHP version."
Click "zip," the very last check box.
Problem solved.
Thanks again for your timely replies.
Best,
Jeff
Thank you for your feedback, glad you managed to solve it.