Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi, i have Mercury responsive theme that has LayerSlider on in and work properly until now. I updated worpress and layerslider is not visible in the dashboard now! It´s working properly on the web, only it´s empty when I click in the dashboard for editing. I think I will need to updated it? How can I do it?
Hey erica,
It seems like your site does not meet the plugin requirements and that is causing the problem. LayerSlider needs at least PHP 5.3 and the Multibyte String Extension to be installed on your server. Your hosting company can help you install these.
The Envato system indicates that you haven't purchased LayerSlider from us. In case if you've received LayerSlider as a bundled item in your theme, item support should be handled by the theme author.
Alternatively, you can purchase a license from us, so we can continue to provide our support services for you, along with our auto-update solution, beta and early access releases and exclusive offers for our direct buyers as well.