Okay
  Public Ticket #1004873
Slider suddenly disappeared
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Comments

  •  2
    caspixel started the conversation

    The slider was showing up on the webpage, and now it isn't I did not change any settings or anything. Please help. Thank you.

  • [deleted] replied

    Hey caspixel,

    I have checked your site but I do not see LayerSlider being used on the url you provided. As I can see the slider there was created with a different plugin. Where exactly can we see the slider in quesition ?

  •  2
    caspixel replied

    Hi. Yes, I changed to a different plugin because I couldn't wait any longer on this malfunction.

  • [deleted] replied

    In this case, could you please set up a test page where we can check the issue with the slider to investigate it ?

  •  2
    caspixel replied

    Hi. I set up a test page, but the slider worked in that instance. So I'm not sure what is going on. :/

  • [deleted] replied

    Is there any difference between the main page and the test page ? Some additional plugins or a different theme that might cause this conflict ? 

  •  2
    caspixel replied

    There does appear to be some kind of conflict with other content on the page. Here is a duplicate of the homepage, and Layer Slider is not working. https://www.enviroequine.com/enviropet/

  • [deleted] replied

    I have have checked the site and managed to find the problem. The issue is caused by a JS error in your theme files:  ...wp-content/themes/bridge/js/default.min.js?ver=4.7

    Several of our customers had also faced this issue with the Bridge theme recently.
    Unfortunately the JS error is generated by the theme itself, so we cannot fix it from our end, they will need to apply a fix for this.
    Please make sure that you are using the latest version of the theme, they might have already included a fix for this, in case you use the newest release please contact the author of the theme as they can provide more insight on this.