LayerSlider has recently left the Envato Market and is now being sold on its homepage. If you've previously purchased a copy on CodeCanyon, then Envato's original terms and conditions apply on that purchase. Please refer to this article to learn more about how refunds are handled and how you can request a refund.
2. Before reporting an issue
Try these before reporting an issue:
Make sure that you're using the latest version of LayerSlider.
Check the LayerSlider's documentation. We have troubleshooting options in each section, and a list of common issues and their solutions.
Try to find a solution by searching the public tickets and support articles with the search bar above.
Follow these simple tips to receive help as soon as possible:
Provide a related URL if you experience any issue, so we can see what's wrong and examine your plugin and site setup in order to find the issue.
Provide a WP admin account if an issue affects the admin area and we can only see it by logging in to your site.
Test incompatibility issues by
temporarily disable other plugins and switch to the default WP theme,
so we can rule out incompatibility issues. If this solves the problem
you're experiencing, try to trace back the issue by re-enabling plugins
one at a time and watching when the issue reappear again.
3. Licensing questions
Please refer to the Frequent Questions page. It answers the most common inquiries regarding the licenses. You can also read the exact license terms. For even more information, please visit our Help and Legal pages.
Previous purchases
LayerSlider has recently left the Envato Market and is now being sold on its homepage. If you've previously purchased a copy on CodeCanyon, then Envato's original terms and conditions apply on that purchase. Please read Envato's License FAQ.
4. Where's my License Key / Purchase Code?
You can find your License Key / Purchase Code in the email received upon the purchase. You can also log in to Your Account and navigate to the Licenses page to list your purchases.
Legacy Purchases
If you've previously purchased LayerSlider or Kreatura Slider Plugin on Envato Market, then you can download your license certificate from CodeCanyon at any time. Just navigate to your Downloads page, then choose the License certificate & purchase code option. Your Purchase Code is inside the downloaded text file.
Kreatura Slider Plugin is the same product as LayerSlider. We renamed it on CodeCanyon for SEO purposes when we started our transition to become independent. Since then, we've left Envato Market, but you can still use it and access your downloads by logging in to your account.
Downloading your license certificate on CodeCanyon
Your Purchase Code in the downloaded license certificate file
5. Why do I need to verify my purchase?
If you've received one of our products bundled in your theme, then product support and updates are handled by the theme author. You can still access to our online assets such as the documentation, FAQs, tutorial videos and public tickets, but we can only provide hands on support for our direct customers.
We take plugin development very seriously and we're dedicated to offer the best product we can produce. If one of our products came bundled in your theme, please keep in mind that it is a bonus item that you essentially received for free, as we do not receive any share after theme sales. Theme bundles are a great way to increase our popularity by offering our unique and useful products to the crowd. However, product development and customer support require a lot of resources, thus we can only offer our services to customers who have supported product development by purchasing a license directly from us.
If you need help, please contact with the author of your theme. Alternatively, consider purchasing a license, so we can provide you hands on support, automatic updates, premium features, slider templates and other exclusive content & services.
6. How to test for potential incompatibility issues?
We often ask our customers to test compatibility on their site since, in many cases, a 3rd party plugin or the theme can cause issues, especially regarding appearance. Fortunately, there is an easy and quick way to do it.
By temporarily disabling every other plugin (except LayerSlider) and switching to a default WP theme, you can immediately rule out any chance of incompatibility. If this does not help, the issue you're experiencing is likely not related to other plugins/themes. However, if it does help, you have certainly run into a compatibility issue. In that case, you can find out what's causing the trouble by re-enabling your plugins one at a time and watching when the issue returns.
If you've successfully identified the troublesome item on your site, make sure to share your findings with us. It can be extremely helpful to fully understand the situation you're in, and it allows us to provide you with advice and a workaround to solve the issue you're experiencing.
7. How can I transfer licenses or deactivate past sites?
If you still have access for the site
Just click on the Deactivate button in the Product Activation box and you are all set. The purchase code that you've used for that site will be available to activate other installations.
If you no longer have access for the site
We've made an online utility where you can list all your purchases and the sites where you've activated LayerSlider. From there, you will be able to remotely deactivate any site you wish. Please visit: https://account.kreaturamedia.com/
If you no longer have access to your account or someone else purchased LayerSlider on your behalf
In cases like these, please open a support ticket or contact us via our Contact Form and ask for help in order to restore your account or transfer licenses to another account. Please also provide any proof you can in order to confirm your identity as we handle data security and personal information very seriously.
LayerSlider has recently left the Envato Market and is now being sold on its homepage. If you've previously purchased a copy on CodeCanyon, then Envato's original terms and conditions apply on that purchase.
