LayerSlider for WordPress

Contents

1. Why do I need to verify my purchase?

2. Licensing questions

3. Support policies

4. Before reporting an issue

5. How can I transfer licenses or deactivate past sites?

6. Refund Policy

7. How to test for potential incompatibility issues?

8. Where's my License Key / Purchase Code?

1. Why do I need to verify my purchase?

If you've received one of our products bundled in your theme, then product support and updates are handled by the theme author. You can still access to our online assets such as the documentation, FAQs, tutorial videos and public tickets, but we can only provide hands on support for our direct customers.

We take plugin development very seriously and we're dedicated to offer the best product we can produce. If one of our products came bundled in your theme, please keep in mind that it is a bonus item that you essentially received for free, as we do not receive any share after theme sales. Theme bundles are a great way to increase our popularity by offering our unique and useful products to the crowd. However, product development and customer support require a lot of resources, thus we can only offer our services to customers who have supported product development by purchasing a license directly from us.

If you need help, please contact with the author of your theme. Alternatively, consider purchasing a license, so we can provide you hands on support, automatic updates, premium features, slider templates and other exclusive content & services.

2. Licensing questions

Please refer to the Frequent Questions page. It answers the most common inquiries regarding the licenses. You can also read the exact license terms. For even more information, please visit our Help and Legal pages. 


Previous purchases

LayerSlider has recently left the Envato Market and is now being sold on its homepage. If you've previously purchased a copy on CodeCanyon, then Envato's original terms and conditions apply on that purchase. Please read Envato's License FAQ.

3. Support policies

Please refer to the Support Policy and  Frequent Questions pages. For even more information, please visit our Help and Legal pages. 


Previous purchases

LayerSlider has recently left the Envato Market and is now being sold on its homepage. If you've previously purchased a copy on CodeCanyon, then Envato's original terms and conditions apply on that purchase.

4. Before reporting an issue

Try these before reporting an issue:

Follow these simple tips to receive help as soon as possible:

5. How can I transfer licenses or deactivate past sites?

If you still have access for the site

Just click on the Deactivate button in the Product Activation box and you are all set. The purchase code that you've used for that site will be available to activate other installations.


If you no longer have access for the site

We've made an online utility where you can list all your purchases and the sites where you've activated LayerSlider. From there, you will be able to remotely deactivate any site you wish. Please visit: https://account.kreaturamedia.com/


If you no longer have access to your account or someone else purchased LayerSlider on your behalf

In cases like these, please open a support ticket or contact us via our Contact Form and ask for help in order to restore your account or transfer licenses to another account. Please also provide any proof you can in order to confirm your identity as we handle data security and personal information very seriously.

6. Refund Policy

Please refer to the Refund Policy and  Frequent Questions pages. For even more information, please visit our Help and Legal pages. 


Previous purchases

LayerSlider has recently left the Envato Market and is now being sold on its homepage. If you've previously purchased a copy on CodeCanyon, then Envato's original terms and conditions apply on that purchase. Please refer to this article to learn more about how refunds are handled and how you can request a refund.

7. How to test for potential incompatibility issues?

We often ask our customers to test compatibility on their site, as in many cases a 3rd party plugin or the theme can cause issues, especially regarding appearance. Hopefully, there is an easy and quick way to do it.

By temporarily disabling every other plugin (except ours) and switching to the default WP theme you can immediately rule out any chance of incompatibility. If this does not help, the issue you're experiencing is likely not related to other plugins/themes. However, if it does help, you are certainly ran into a compatibility issue. In that case, you can find out what's causing the trouble by re-enabling your plugins one at a time and watching when the issue returns. 

If you've successfully identified the troublesome item on your site, make sure to share your findings with us, as it can be extremely helpful to fully understand the situation you're in and provide advices and workaround to solve the issue you experience.

8. Where's my License Key / Purchase Code?

You can find your License Key / Purchase Code in the email received upon the purchase. You can also log in to Your Account and navigate to the Licenses page to list your purchases.


Previous Purchases

If you've previously purchased LayerSlider on Envato Market, then you can also download your license certificate from CodeCanyon at any time. Just navigate to your Downloads page, then find LayerSlider and choose the License certificate & purchase code option from Download button. Your Purchase Code is inside the downloaded text file.


Downloading your license certificate on CodeCanyon


Your Purchase Code in the downloaded license certificate file