LayerSlider for jQuery

Contents

1. Where's my License Key / Purchase Code?

2. Why do I need to verify my purchase?

3. Support policies

4. Before reporting an issue

5. Licensing questions

6. Refund Policy

1. Where's my License Key / Purchase Code?

You can find your License Key / Purchase Code in the email received upon the purchase. You can also log in to Your Account and navigate to the Licenses page to list your purchases.


Previous Purchases

If you've previously purchased LayerSlider on Envato Market, then you can also download your license certificate from CodeCanyon at any time. Just navigate to your Downloads page, then find LayerSlider and choose the License certificate & purchase code option from Download button. Your Purchase Code is inside the downloaded text file.


Downloading your license certificate on CodeCanyon


Your Purchase Code in the downloaded license certificate file

2. Why do I need to verify my purchase?

If you've received one of our products bundled in your theme, then product support and updates are handled by the theme author. You can still access to our online assets such as the documentation, FAQs, tutorial videos and public tickets, but we can only provide hands on support for our direct customers.

We take plugin development very seriously and we're dedicated to offer the best product we can produce. If one of our products came bundled in your theme, please keep in mind that it is a bonus item that you essentially received for free, as we do not receive any share after theme sales. Theme bundles are a great way to increase our popularity by offering our unique and useful products to the crowd. However, product development and customer support require a lot of resources, thus we can only offer our services to customers who have supported product development by purchasing a license directly from us.

If you need help, please contact with the author of your theme. Alternatively, consider purchasing a license, so we can provide you hands on support, automatic updates, premium features, slider templates and other exclusive content & services.

3. Support policies

Please refer to the Support Policy and  Frequent Questions pages. For even more information, please visit our Help and Legal pages. 


Previous purchases

LayerSlider has recently left the Envato Market and is now being sold on its homepage. If you've previously purchased a copy on CodeCanyon, then Envato's original terms and conditions apply on that purchase.

4. Before reporting an issue

Try these before reporting an issue:

Follow these simple tips to receive help as soon as possible:

5. Licensing questions

Please refer to the Frequent Questions page. It answers the most common inquiries regarding the licenses. You can also read the exact license terms. For even more information, please visit our Help and Legal pages. 


Previous purchases

LayerSlider has recently left the Envato Market and is now being sold on its homepage. If you've previously purchased a copy on CodeCanyon, then Envato's original terms and conditions apply on that purchase. Please read Envato's License FAQ.

6. Refund Policy

Please refer to the Refund Policy and  Frequent Questions pages. For even more information, please visit our Help and Legal pages. 


Previous purchases

LayerSlider has recently left the Envato Market and is now being sold on its homepage. If you've previously purchased a copy on CodeCanyon, then Envato's original terms and conditions apply on that purchase. Please refer to this article to learn more about how refunds are handled and how you can request a refund.